Dia regarding Encino, California () I enrolled in eHarmony and you may, inside 2 hours, chose to terminate since I’d located other sites I preferred. I experienced the site and are taught to call an 800- amount. I was informed you to since We in past times had a merchant account (that we inside the good-faith sensed was signed) they would romantic the fresh membership if i wanted nonetheless they manage not refund my credit card to your $251 towards you to-year subscription. Y from Vancouver, Canada () I joined eHarmony set for a one-year-membership off $250 (3 monthly payments away from $).
We signed my account online and emailed a customer services associate. My personal June bank card statement suggests that eHarmony features billed me $ to own an extra installment. I emailed the organization to try and manage this issue however, the impulse amolatina mГіvil I experienced straight back is actually they aren’t in a position to cancel my personal registration and 3rd payment might be energized to the . The refund rules is quite unclear and you will mistaken. The buyers features rep. Courtney of Venice, California () In my opinion eharmony have incorrect adverts. In the first section of their current email address they boost a unique offer out of 90 days on the price of step 1.
So. Wayne off Coconut Creek, Fl () I’ve found the firm to-be really deceitful. They encourage higher matches, nevertheless of them which they delivered me had been far from. I registered to use the totally free 7-day demo. They did not work with myself, so i tried to terminated on line however, We received a message claiming I had to call through the regular business hours. The person I talked to help you spoke myself out of canceling because of the providing me a different eight 100 % free weeks. I tried they once more nevertheless planned to terminate but that it big date anyone I spoke so you can was really rude and you can told you I experienced moved after dark 1 week demo. She told you I’m able to not rating a reimbursement and you will advised myself just to keep using the amount of time that i got already paid down for.
A month afterwards, I discovered the support become bad and not meeting my personal need, so i decided to cancel the assistance
I informed her that we wasn’t in search of with the characteristics however, she told you also crappy, you are not going to get a refund. Miranda of Clarksville TN () We subscribed to a year at the eharmony becuase of higher “deal”. I was enrolled in weekly and you may chose to cancel my attributes (I experienced a thin point standards as well as in six days We had more than 50 suits, for me it was too crazy there was absolutely no way to really navigate as a result of all that with ease). It had been that we is 8 period after dark time limit and they’re going to perhaps not refund some of the currency. We told all of them that they may charges myself for the whole month, simply not the year and additionally they don’t invest in it.
Then again, as you see, close to the bottom of the web page, regarding the 2nd to last paragraph, it transform to 3 days towards cost of step one For each Times
I’ve tried numerous times to get ahold of someone and it remain telling me to make a letter, which i performed and you may had a basic mode letter right back how they could perhaps not assist me and that they have been planning manage to get thier money, (just who expects problems within letter in the current day? I have canceled my personal cards and you can want to statement people later charge while the fraudulant. At the same time I can consistently inquire Louise Guerin (Customer Relations Manager) to own a simple solution. Yveth of Lanham MD () Very dissatisfied, We siged up to own thirty days trial, payed the new subsription, the started 30 days because, I have emailed eharmony, terminated new subscription, they haven’t yet responded to myself, otherwise came back my mony. They will not listing a phone number so you’re able to customer care or promote an email address to save an open comunication.